WOF HELPDESK
WOF HELPDESK
WOF HELPDESK
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CA (Cash Advance)(Request Account,Deactivate Account, Liquidate, Request Cash Advance)
GENERAL
LCD Monitor, Keyboard & Mouse Issues
Computer Data Backup and Reformat
Computer Setup (For Deployment Branch/HO)
CRM (Null, Hang, Unable to login, Restart, Installation, Backup)
Map Network Drive (Request to Connect Shared Folders, NAS, Common Files)
FMS Issues
Machine Retrieval Program
MCO
Network Cabling (Re-crimp rj45, Termination of Network Cables)
Network Issue (No Internet, Can't Connect to Servers, No Browsing)
Non Redemption
Office Suites (e.g.: Excel, Libre office, wps)
ORS
Payroll DOS Program
Printer/Scanner Issue
Prize Dispensing
Quasar (KC,PACO,VAC,GWOF Issues)
Redemption Program
ROO
RR, RRICTR & P.O.
Spark
TCOST - Program
TTP
HRIS Installation (Configuration,Backup Database, Restore Database)
User Domain Account (Lock Out, Cannot Connect, Corrupted Profile,Create Account)
VIP System
Server
Timekeeping Installation
Email
Request (PC,Laptop, HDD,Mouse, Keyboard, Monitor)
IT Helpdesk (Ticketing System)
Timekeeping Configuration
OFFICE COMPUTER
Desktop Background & Screen Saver
Dot Matrix Printer (Epson Lx-310, Epson 2175+II,Epson 2175+IIn)
Laptop Brand New (for Checklist, Configuration,Installation, Joining Domain)
HRIS Issue (Unable to login, won't run automatically Xampp, Auto Stop PostgreSQL,Database Not Found)
Internet Connection Issue( For HO)
Projector Setup(with laptop,speaker,mic,pccamera)
RPC (updates)(Checking)
COMPUTER FOR BRANCH INSTALLATION(BOOTH,OFFICE,MCO)
CHECKLIST (NEW COMPUTER LAPTOP OR DESKTOP)
REDEMPTION COMPUTER (Installation,Repair,Checking)
OFFICE COMPUTER (Installation, Repair, Checking Programs,Backup)
Password Recovery
CCTV SETUP & CONFIGURE
Workstation (Configuration of Programs,CA,PCF,Quasar,FMS,Postgre,ODBC)
Workstation (Data Restoration,Data Backup,Data Recovery)
Website
Fixed Asset
Preventive Maintenance (clean,vaccuum,wipe out, brush, Disc Cleanup,scan for viruses,update AV)
USB Flash Drive (checking,recovery,scanning for viruses)
ABAD
Multimedia Software Installations (e.g.: Adobe Photoshop, Adobe Illustrator, Capcut, Clipchamp)
Laptop Repair (for reformat, replaced parts, diagnostic, transfer data,under warranty)
Laptop Brand New (for checklist, for Configuration, for Installation of programs)
Domain Controller (create account, join domain, rejoin domain, reset password)
BIR Program
Machine Ordering System
Service Unit (Laptop & Desktop Service Unit)
SSD (corrupted,Undetected,for reformat,for warranty,for installation,for recovery of data)
WIFI Setup(configuration,tracing faults,renaming SSID,changing IP,changes mode AP/Extender)
Debit/Credit Program
IBM SPSS (installation, configuration,License)
VPN (Account Request, VPN Installation & VPN errors)
New Design System Portal Access
Laptop for Scanning (Viruses, Infected unit,isolation)
Branch PC Deployment
System Portal - mobile app version
WIFI Connection Setup
RSD Request
CCTV Footage Backup Request
IP Address (delisting,blocklisted,spam,malware infected,ip reputation)
Google Chat
Annual Preventive Maintenance Activity
Fixed Asset
TOL (Transfer Order Ledger)
IMS (Inventory Management System)
Internet Connection (For Branch)
PMS (Performance Management System)
HRD Request
Workstation (Computer Setup, Computer Transfer or Relocate, Computer Swapping)
PC's Audio Input/output concern
SSD Replacement (reformat,installation,upgrade)
Online Collaboration Setup (GMEET,Zoom Meeting,GChat, Microsoft Teams)
Slow PC Efficiency Check
IT Accessories (For Borrowing)
NAS (Network Attached Storage)
Government Programs (SSS, PAG-IBIG, ect...)
Laptop, Projector, Audio input/output, internet - Setup for meeting room(s)
MOS (Checking & Updates)
WLD Requests
JOB ORDER for Marketing
Website Access (Open, Site for Training Method)
FLIGHT BOOKING
Play Land Program